Strategy 2018: new opportunities in the digital world

Strategy 2018-2022. Evolution of the strategic vision and priorities

Developing Products & Services Ecosystems and Improving Customer Experience

  • Ecosystems (products and services) around customers
  • High standards of customer service
  • Creation and development of partner platforms
  • Traditional business scaling

Technological Platform Modernization

  • Modernisation and centralisation of IT
  • Development of fibre and modernisation of copper network

Human Capital Development

  • Building digital competencies
  • Retraining and internal migration of staff
  • New approaches to personnel development and labor organisation
  • Improvement of corporate culture and interaction patterns

Efficiency Increase

  • Continuation of the operational efficiency program
  • Real estate optimisation
  • Decision-making and business processes improvement



More info:
Strategy 2015-2020